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Settings holds everything that applies to your whole workspace rather than to one agent. It is grouped into Workspace, User Profile, Integrations, Developer, Channels, Trust Center, and Compliance. This page lists every section and what it controls, so you know which one to open.

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Where to find each setting

Settings is grouped down the left of the settings screen. This table lists every section and what you change in it. Settings that are not switched on for your workspace do not appear in this list on screen. If a section here is missing on your screen, that is usually why, and support can tell you which ones apply to your plan.

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Which settings affect your bill

Three sections change what you pay, and they are worth knowing apart, because they are easy to confuse. Plans is where you change plan and where the Overage Usage toggle lives. That toggle is the one setting that decides whether your bill can exceed your plan. With it off, which is the default, your agent stops taking calls when your minutes run out. With it on, calls carry on and the extra is charged. It cannot be switched on for the Free plan. See How billing works. Billing is where your invoices, payment method, and cancellation live. It is where you go to fix a failed card or download an invoice for your finance team. Register Brand carries a one time $49 carrier fee, separate from your plan. See Register your business.

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What settings do not control

Settings is workspace wide, so anything that belongs to a single agent is not here.

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Who can change settings

Access to settings depends on your role, and the split matters most for billing. Only the workspace owner, meaning whoever created the workspace, can reach the subscription, verify identity, or register the business. Everyone else can work on agents and listen to calls without seeing the billing at all. Your own Profile and Security & Access are yours regardless of role, since they are your account rather than the workspace. See Who can do what.

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What else you can do here

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FAQ

In Settings, then Plans, using the Overage Usage toggle. It is off by default, which caps your bill at your plan and your numbers but stops calls when your minutes run out. It cannot be enabled on the Free plan. See How billing works.
In Settings, then Billing, where you can download each invoice and update your payment method. Only the workspace owner can open it. See How billing works.
Two usual reasons: you are not the workspace owner, which hides billing, identity, and business registration, or the section is not switched on for your workspace. Ask the owner, or contact support to check what applies to your plan.
In Settings, then General, next to your workspace name. Use it in API requests. Your API keys are in Settings, then API Keys, which is a different section.
Plans is what you are buying: your plan, and whether extra usage is allowed. Billing is how you pay: your card, your invoices, and cancelling. Change plan in Plans, fix a failed card in Billing.
Not in settings. Voice, greeting, and prompt belong to each agent, so you change them on the agent itself rather than workspace wide. See Choose a voice.
Yes, and General is where you choose which one opens by default. Each workspace has its own agents, numbers, plan, and billing, so usage in one does not draw on the other’s allowance.
Not in settings directly. Texting is switched on per number under Phone numbers, but in the US it is only available once your business is registered in Trust Center. See Text messages.