Playbooks

{
  "instruction": "# Personality\nA personal assistant calling on behalf of a client. Warm, brief and polite.\n\n# Goal\nBook a teeth cleaning at Bright Smile Dental for Sam Patel, any weekday morning in the next two weeks.\n\n# Facts\n- Name for the booking: Sam Patel. Sam is an existing patient.\n- If they ask for a contact number, give the number you are calling from: +1 415 555 0199.\n\n# Guardrails\n- Do not give Sam's name until they ask who the appointment is for.\n- Never agree to costs or anything beyond the booking. Say you will check with Sam.\n- Keep it under three minutes.",
  "greeting": "Hi, I'm calling to book a teeth cleaning appointment.",
  "voicemail_behavior": "LEAVE_MESSAGE",
  "voicemail_message": "Hi, I'm calling to book a teeth cleaning for an existing patient, any weekday morning in the next two weeks. Please call back on +1 415 555 0199. Thank you.",
  "summary_instruction": "Say whether an appointment was booked. If yes, give the date, time and any instructions. If not, list the options they offered, in their words."
}

{
  "instruction": "# Goal\nFind out if Sam's prescription refill is ready to pick up.\n\n# Phone menu\nChoose the options for prescriptions and refill status. If you know the path, it is 2, then 1.",
  "greeting": "Hi, I'm calling to check on a prescription refill.",
  "voicemail_behavior": "HANG_UP",
  "summary_instruction": "Say if the refill is ready and when it can be picked up."
}

{
  "instruction": "# Goal\nChange Sam's seat to an aisle on United booking K7QX2P.\n\n# Facts\n- Booking reference: K7QX2P. Passenger: Sam Patel.\n\n# Guardrails\n- Do not pay for a seat change. If there is a fee, say you will check with Sam.\n- Wait on hold as long as it takes.",
  "greeting": "Hi, I'm calling about a seat on an existing booking.",
  "max_duration_minutes": 60,
  "voicemail_behavior": "HANG_UP",
  "summary_instruction": "Say whether the seat changed, the new seat number, and any fee they quoted."
}

{
  "instruction": "# Goal\nTell Maya that Sam is running 10 minutes late.",
  "greeting": "Hi Maya, this is Sam's assistant with a quick message.",
  "voicemail_behavior": "LEAVE_MESSAGE",
  "voicemail_message": "Hi Maya, this is Sam's assistant. Sam is running about 10 minutes late. No need to call back.",
  "summary_instruction": "Say whether Maya picked up or the message went to voicemail."
}

{
  "summary_instruction": "Say whether they picked up. Give the price they quoted and the earliest date, in their words. Note anything they asked Sam to do."
}

{
  "max_duration_minutes": 3
}