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Check four things before anything else: outbound calling is off on the Free plan, campaign calls only go out inside the times you set, a campaign pauses when your plan’s minutes run out, and contacts with unusable phone numbers are skipped. Those four explain most campaigns that appear to do nothing.

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No calls went out at all

Why this happens. In order of likelihood: you are on the Free plan, where outbound calling is switched off; the current time is outside the window you set, so calls are waiting; you have used all the call minutes your plan includes and extra usage is switched off, which pauses the campaign rather than failing it; or no agent is assigned to make the calls. Fix it. Check your plan first, since that one is absolute. See Plans and what they include. Then check the schedule and the assigned agent. Still stuck. Confirm the list actually contains contacts, and check your remaining minutes. A paused campaign carries on from where it stopped once extra usage is on or you move up a plan. See Limits.

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Some contacts were skipped

Why this happens. A contact is skipped when its phone number is not usable, when it appears twice, or when that person has opted out of being contacted. Fix it. Check the numbers in your file include the country code. That single formatting problem accounts for most skipped rows. See Import your contact list. Still stuck. Someone who replied STOP to an earlier message is opted out, and skipping them is correct rather than a fault.

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Every call failed immediately

Why this happens. Calls that fail the instant they are placed point at the number you are calling from, not the ones you are calling. A number blocked or flagged by carriers cannot complete calls. Fix it. Ring one of the contacts yourself from the same Brilo number. If that fails too, the problem is the calling number rather than the list, so contact support@brilo.ai with the number and a call reference. Newer handsets screening unknown numbers are a separate cause. See Get past call screening on mobiles. Still stuck. Send support the campaign, the time, and two numbers that failed.

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The campaign stopped on its own

Why this happens. Four causes, in the order they are worth checking. An exit rule is emptying it, it hit its daily cap, it reached the end of its calling window and is waiting for the next one, or it genuinely finished the list. Fix it. Open Settings and check in this order:
  • Exit Rules. If you ticked outcomes under Stop on call outcome, contacts leave after one call, because every call ends with one of the three outcomes. Ticking all three empties a campaign immediately. See Stop calling a contact.
  • Max call attempts and Max days on campaign. Both stop contacts silently once reached.
  • Calls per day in Concurrency & Pacing. Once the cap is spent, the campaign waits until tomorrow. See Control how fast a campaign dials.
  • The calling window. A campaign spread across working hours looks stopped every evening.
Check the Contacts tab as well: a wall of Exited points at exit rules, and a wall of Pending points at pacing or hours. See Add contacts to a campaign. Still stuck. If it stopped mid list inside a valid window with no exit rules set, send support the campaign and the time it stopped.

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Calls went out at the wrong time

Why this happens. Times are interpreted in a specific time zone, and a campaign built while thinking in your own local time can go out at the wrong moment for contacts elsewhere. Fix it. Campaign calling hours follow each contact’s local time, worked out from their area code, not yours. So a contact with a New York mobile is called on New York hours even if they live elsewhere. Check Skip Silent Hours is off, which keeps calls inside 9 AM to 8 PM local time, and check your Calling window. See Choose when calls go out. If the problem is what your agent says about times rather than when it dials, that is the agent’s time zone instead. See Set your agent’s time zone. Still stuck. A number whose area code does not match where the person actually is cannot be corrected by a setting. Split those contacts out and run them on a narrower window.

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Calls are going out very slowly

Why this happens. How many calls run at once is capped by your plan, which is 15 on paid self serve plans. A list of several hundred contacts takes hours rather than minutes. Fix it. Nothing is wrong. Plan the timing around it, and check Limits for your figure. Still stuck. If you need genuinely higher volume, that is a Custom plan conversation rather than a setting.

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FAQ

Most often because outbound calling is switched off on the Free plan, or because the current time is outside the window you set so calls are queued rather than cancelled. Check the plan first.
Their phone numbers are not usable, usually a missing country code, they are duplicates, or the person has opted out. Fixing the number formatting in your file resolves most of them.
Check exit rules first. If you ticked outcomes under Stop on call outcome, contacts leave after one call, and ticking all three empties the campaign immediately. After that: the daily Calls per day cap is spent, the calling window has closed for the evening, or the list is finished. A wall of Exited contacts means exit rules, a wall of Pending means pacing or hours.
Campaign calling hours follow each contact’s local time, worked out from their phone number’s area code, not yours. So a New York mobile is called on New York hours wherever its owner lives. Check Skip Silent Hours is off and check your Calling window. See Choose when calls go out.
Because only so many calls run at once, 15 on paid self serve plans, so a few hundred contacts take hours. That is expected rather than a fault. See Limits.
Calls that connect use your minutes. Calls that never connected, and contacts that were skipped, do not consume call minutes. See What counts towards my usage.