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Your agent goes live when a phone number is attached to it in the Deployment tab and your account is on a paid plan. Nobody can reach your agent before that, so you can build and test in private for as long as you like. Detaching the number takes it off again immediately.

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Before you start

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Steps

1

Open the Deployment tab

Open the agent you want to take live and go to Deployment.
2

Attach your phone number

Choose the number this agent should answer and attach it. The number shows as attached once it is done.
3

Call the number yourself

Ring it from your own phone before you tell anyone else. This confirms the attachment worked rather than assuming it did.
4

Tell your team

Say what your agent now answers, what it will transfer, and who to tell when a caller reports something odd. An agent going live without your team knowing is how bad calls go unreported.

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You know it is live when

  • The number shows as attached in the Deployment tab.
  • You called the number from your own phone and your agent answered.
  • The call appears in your call history straight afterwards.

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Turning it off again

Detach the number in the Deployment tab. Callers stop reaching that agent immediately, and calls already in progress finish normally. Nothing about your agent, its instructions, or its knowledge is lost, so you can attach the number again whenever you want. If you are handing calls back to your team, remember to undo any forwarding you set up at your phone provider as well. See Use your existing number.

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What else you can do here

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If it did not work

You are asked to pick a plan. Taking an agent live needs a paid plan. See Plans and what they include. The number is attached but nobody reaches your agent. Call it yourself to confirm. If it rings with no answer, see My agent is not answering. Your existing business number still rings your old phone. Forwarding at your provider has not taken effect. See Use your existing number.

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FAQ

Attach a phone number to it in the Deployment tab, on a paid plan. That is the whole step: once a number is attached, anyone who dials it reaches your agent. Call it yourself first to confirm.
Yes. The Free plan is for building and testing, including browser test calls, and taking an agent live for real callers needs a paid plan. See Plans and what they include.
Detach the number in the Deployment tab. Callers stop reaching that agent immediately and nothing is lost, so this is the safe thing to do if something is going wrong on live calls. If you forwarded an existing number, undo that at your provider too.
No. Calls already connected finish normally, and no new calls reach the agent. The same applies when you attach a number to a different agent: the switch affects the next call, not the current one.
Not from within Brilo: a number attached to an agent is answered whenever it rings. Do it at your phone provider instead, by forwarding to Brilo outside your hours or only when nobody picks up. See Business hours and after hours.
No. Your plan is the fixed part of your bill, and calls use minutes only when they actually happen. An agent sitting attached to a quiet number costs nothing beyond the number itself. See What will this cost me.
Usually the number is attached to a different agent than you think, or your existing business number is not forwarding to the Brilo number. Ring the Brilo number directly to tell those two cases apart. See My agent is not answering.