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Every Brilo word, in plain language. If a term in the dashboard is not obvious, it is defined here with a link to the page that covers it properly.

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A to Z

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Words we deliberately do not use

Brilo’s documentation avoids some common industry words, because they get in the way. If you have seen them elsewhere, here is what we say instead.

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FAQ

Your agent is what you build to answer your customers. The Brilo assistant is the helper inside the dashboard that answers your questions about how Brilo works. Your customers never meet the Brilo assistant, and you never point a phone number at it.
A prompt is the instructions you write for your agent: how to greet callers, what tone to use, what it must never promise. Brilo’s documentation calls these instructions. Facts like prices belong in knowledge instead, where you can change them without rewriting. See Write what your agent says.
A cold transfer puts the caller straight through. A warm transfer tells your colleague what the call is about first, so they answer already knowing who is on the line and why. Warm transfers take a few seconds longer and callers notice the difference.
A webhook is Brilo telling another system what just happened, for example dropping a call summary into your own database the moment the call ends. It needs someone technical, usually about an hour. See Send data to your systems.
Pulse Score is an automatic rating from 1 to 5 given to every call, based on whether the caller got what they needed, how clear your agent was, how much effort it took, and how the caller sounded. It appears about a minute after each call. See Pulse Score.
Your workspace is your account in Brilo: your agents, phone numbers, contacts, call history, and the colleagues you invite. Everything you build lives inside one workspace, and your plan applies to the whole workspace rather than to individual users.