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Buy a number from Brilo in about two minutes, then attach it to your agent so callers reach the agent instead of your desk phone. You do not need a Twilio account or anything from your phone company, and you can search by country and area code. Every paid plan includes one number.

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Before you start

  • An agent to attach the number to. It does not have to be finished. See Create your first agent.
  • A paid plan. The Free plan does not include a number, so either move to Starter or use a number you already own.
  • Numbers renew monthly. Your first one is included in your plan and the rest are charged on top. See What will this cost me.
  • You will be working in the dashboard, under Phone Number.

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Steps

1

Open Buy a New Phone Number

In the dashboard, go to Phone Number and choose Buy a New Phone Number. The panel is headed Purchase a new number from Brilo.
2

Choose your country

Pick your Country. If the country you want is not available, see Change your country or region.
3

Search for a number

Type the area code you want into Search Area Code and search. Matching numbers appear under Available Numbers with their Price. If you see No Numbers Found, try a nearby area code, because availability changes daily.
4

Select the number you want

Choose one from the list. It appears under Your selected phone number so you can check it before you buy.
5

Buy it and attach it to your agent

Confirm the purchase, choose your agent, and select Attach Number. If you want this number to handle texts as well as calls, switch on Enable SMS.

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You will know it worked when

  • You see Phone Number Successfully Activated.
  • The number appears in your phone numbers list with your agent’s name under Assigned To.
  • You call the number yourself and your agent answers. See Test your agent yourself.

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What else you can do here

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If it did not work

The purchase was declined. Check the card on your billing page and try again. A declined payment does not hold the number, so it may be gone by the time you retry. No numbers appear for your area code. Availability changes daily. Try a neighbouring area code, or a different city in the same region. The number is bought but calls do not reach your agent. The number is probably not attached to an agent, or the agent has not been turned on. See Turn your agent on. Anything else: I cannot buy or change a number.

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FAQ

Every paid plan includes one number, and extra numbers renew monthly at the price shown next to each number before you buy. Prices vary by country. For a worked example of a full monthly bill, see What will this cost me.
Yes. Search by area code and Brilo shows what is available there, so you can get a number that looks local to your customers. Availability changes daily, so if nothing comes back, try a neighbouring area code rather than waiting.
There is no fixed cap on numbers, and each one renews monthly. One number is included with every paid plan. Buy extra numbers when you want separate lines for departments, locations, or campaigns, not to handle more calls: one number already carries every call your plan allows at once.
Some countries require documents or a local presence before numbers can be sold there, and a few are not available at all. See Change your country or region, and contact support@brilo.ai with the country you need.
Not to buy a number or take calls. US numbers do need business registration before they can send texts, and approval usually takes a week or two plus a one time carrier fee, so start it early if texting matters to you. See Register your business.
Straight away. Once you see Phone Number Successfully Activated and the number is attached to an agent that is turned on, it can take a call immediately. Call it yourself as the first thing you do.
Yes. Delete the number from your phone numbers list and it stops renewing. A released number cannot be recovered, and someone else may take it, so keep any number you have advertised even if you are not using it right now.
Yes. Switch on Enable SMS for the number and your agent answers texts on the same line callers dial. Calls and texts can even go to different agents if you want a different style for each. See Text messages.