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Create your first agent in about five minutes. You can either point Brilo at your website and let it read your pages, or answer a few short questions about your business. Either way you finish with a working agent that has a voice, a language, and instructions you can change.

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Before you start

  • You do not need a phone number yet. You can talk to your agent in your browser first.
  • Have your website address ready if you want Brilo to read it for you.
  • Creating an agent is free on any plan. You are charged for calls and numbers, not for building.
  • You will be working in the dashboard, under Agents.

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Steps

1

Start a new agent

In the dashboard, go to Agents and start a new agent.
2

Choose how to set it up

Brilo asks how you would like to set up your agent and offers two routes:
  • Scan my website reads your pages and picks up your opening hours, services, and prices.
  • Tell us about my business asks you a few short questions instead.
Choose Scan my website if your site is public and reasonably current. Choose Tell us about my business if your site is thin, out of date, or behind a login.
3

If you are scanning: your website and how much to read

Enter your address, then choose how much of the site to read:
  • Just this page reads only the address you gave.
  • My main pages reads up to 10 pages, starting from the one you gave. This suits most businesses.
  • My whole site reads up to 20 pages and takes longest.
4

If you are answering questions: industry, jobs, and anything else

Choose your industry, then pick what you want the agent to do, for example booking appointments or taking messages. The last question asks for anything else it should know. It is optional and worth answering: your closing times, the names of your team, and anything your agent must never promise all belong here.
5

Wait while Brilo builds it

Brilo reads what you gave it, writes your agent’s instructions, chooses a voice, and sets up call tags. This usually takes a minute or two.
6

Choose the voice and language, then continue

Pick how your agent sounds and which language it speaks, then continue. If you would rather keep working on it, close the builder and your progress is kept.

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You will know it worked when

  • Your new agent appears in your list of agents.
  • Its instructions are filled in with your business details rather than blank.
  • You can talk to it in your browser straight away, with no phone number attached.

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What else you can do here

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If it did not work

The scan found very little about your business. Your site is probably behind a login, built mostly of images, or very short. Switch to answering the questions yourself, then upload your material with Add a document or website. Your agent sounds generic. That is what happens when the questions were answered thinly. The fix is not to rebuild: it is to write what your agent says and give it your real material. You cannot create another agent. Your plan includes one agent on Free and three on Starter. Delete one you are not using, or move up a plan. See Plans. Anything else: My agent sounds wrong.

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FAQ

No. You can create an agent and talk to it in your browser with no phone number at all. You only need a number when you want real callers to reach it. See Buy a phone number.
Scan your website when it is public and current, because Brilo picks up your hours, services, and prices without you typing them. Answer the questions when your site is thin, out of date, or behind a login. Both routes produce the same kind of agent and you can edit either afterwards.
One, up to 10, or up to 20, depending on the depth you choose. My main pages reads up to 10 and suits most businesses. If your prices or policies live deeper than that, upload them directly. See Add a document or website.
About five minutes, most of it you answering questions or waiting for the scan. The build itself usually takes a minute or two. Getting the agent genuinely good takes longer, because that means uploading your own material and listening to test calls.
The industry you choose shapes the instructions Brilo writes at the start, and it is not locked in. Everything it produced is editable afterwards in your agent’s Prompt and Configure tabs, so changing direction means editing those rather than starting again.
You have reached your plan’s agent limit: one on Free and three on Starter. Pro and above are unlimited. Agents you no longer use still count, so delete an old one before building a new one. See Plans and what they include.
There is no duplicate button in the dashboard, so a second agent is built the same way as the first. If you want a consistent starting point, keep your best instructions somewhere you can paste from, and build the new agent by answering the questions rather than scanning again.
No. Building agents is free, and so is talking to one in your browser. You are charged for phone numbers and for calls and messages once real people reach your agent, and taking an agent live needs a paid plan. See What will this cost me.