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Brilo gives your business an agent that answers calls, texts, and email, books appointments, and follows up with customers. You set it up yourself in the dashboard, with no code and no phone company involved, and you can hear it answer within about fifteen minutes.

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What Brilo does for you

Your agent picks up when you cannot: after hours, during a rush, or while you are with a customer. It answers questions from your own material, does real work like booking into your calendar, and hands the call to a person when that is the right thing to do. Every call is written down, summarised, and scored, so you can see what your customers actually ask for rather than guessing.

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What people set it up to do

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What you need to get started

  • An account. The Free plan includes 10 call minutes and one agent, which is enough to build an agent and hear it answer.
  • About fifteen minutes. That is enough to create an agent, teach it the basics, and take a test call.
  • A phone number, eventually. You do not need one to start. Talk to your agent in your browser first, then buy a number or keep the one you already have.
  • No developer. Setting up an agent needs nobody technical. A few advanced parts do, and they are marked as such throughout. See Do I need a developer.

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Where to go next

Three doors, depending on how you like to learn:
  • Just build one. Answer your first call walks you from nothing to a live call in about fifteen minutes.
  • Understand it first. How Brilo works explains the five ideas behind the product in plain language.
  • Check it fits. What your agent can do is the honest list of what it can and cannot do, and Plans is what each plan includes.

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FAQ

An account and about fifteen minutes. You do not need a phone number, a developer, or a phone company account. The Free plan gives you 10 call minutes and one agent, which is enough to build an agent and hear it answer before you pay anything.
No. Creating an agent, teaching it about your business, connecting a calendar, and going live are all done in the dashboard. Custom actions, webhooks, and the API need someone technical for about an hour each. See Do I need a developer.
Yes. One agent can answer phone calls, text messages, email, and calls from a button on your website. Email needs the Pro plan or above. Texts need a number with texting switched on. See Ways people can reach your agent.
No. You can talk to your agent in your browser with no number at all. When you are ready for real callers, buy a number from Brilo in about two minutes, or keep the number your customers already know. See Use your existing number.
About fifteen minutes to a working agent you can call yourself. Getting it genuinely good takes a few days of listening to real calls and adjusting, which is what Your first week is for.
Yes. The Free plan includes 10 call minutes and one agent, with no card needed to build and test an agent. It cannot make outbound calls and does not include a phone number. See Plans and what they include.
Most callers work it out, and the agents that go down best are the ones that do not pretend otherwise. You control exactly what your agent says about itself in its instructions, including whether it states it is an AI when asked. See Write what your agent says.