Skip to main content
Brilo connects to your calendar, your CRM, and your phone provider, and it can reach almost anything else through a custom action or a webhook. The app store in your dashboard shows the current list, since new connections are added there without a change to this page.

​
What you can connect

Check the app store in your dashboard for the current list before assuming something is missing. It is the accurate answer, and it changes more often than this page does.

​
What your agent does with a connection

Connecting a tool does two things. It lets your agent look something up mid call, so it can tell a caller their order status or find a free appointment slot. And it lets your agent write back after the call, so a new lead or a call summary lands where your team already works. You choose which of those happen. A connection sitting there does nothing until you add the action that uses it. See What are actions.

​
When your tool is not on the list

You have two routes, and neither needs Brilo to build anything:
  • A custom action lets your agent call your system directly during a conversation, including looking something up and reading the answer back to the caller. See Build a custom action.
  • A webhook sends the details of every call to your own system after it ends, which suits reporting and record keeping rather than mid call lookups. See Send data to your systems.
Both need someone technical for about an hour. If your tool is popular and missing, tell support@brilo.ai: what customers ask for is how the list grows.

​
FAQ

Yes. Connect HubSpot from the app store and your agent can create and update contacts and log what happened on a call, so a lead your agent qualified is in your CRM before your team picks it up. See Update your CRM.
Yes. Forward your RingCentral number to a Brilo number and your agent answers the calls, and connect RingCentral from the app store so your agent can send texts, create contacts and book meetings. See Connect Brilo to RingCentral.
Yes. Google Calendar is the calendar Brilo books into. Your agent checks what is free and books the appointment during the call, and can send the caller a confirmation. See Connect Google Calendar.
Yes, through a custom action for mid call lookups or a webhook for sending call details afterwards. Both need someone technical for about an hour, and neither waits on Brilo to build anything. Tell support which tool you need so it can be considered for the app store.
Connecting a tool costs nothing on top of your plan. The app store needs Pro or above, and sending email from your own domain also starts at Pro. Webhooks are available on every plan, including Free. See Plans and what they include.
No, not for anything in the app store: you sign in to the tool and choose what your agent should do. You only need a developer for a custom action or a webhook, which are for systems the app store does not cover. See Do I need a developer.
Yes. Nothing stops you connecting a CRM and an ecommerce tool, or several apps at once, and each action you add picks the connection it uses. Keep it to what your agent actually needs: every extra action is another thing to get right on a live call.
In the app store, next to the connected tool. A connection can also stop working if the password or access on the other side changes, and the usual sign is an action that used to run and now does not. See An action did not run.