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Brilo gives you a library of voices to choose from, and you pick one per agent. Each voice belongs to a language and usually to an accent, so choosing a voice and choosing an accent are the same step. You can hear any voice before you use it, without building an agent first.

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Accents you can choose from

These are the accents available across the voice library. Which ones you see depends on the language your agent speaks, since each voice belongs to one language.

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Hearing a voice before you use it

Every voice has a sample you can play in the dashboard, reading the same short script, so you can compare two voices fairly. This is worth doing before you go live: a voice that reads well in isolation can still be the wrong fit for your business. Listen for three things. Whether the pace suits your callers, whether it says your business name and your industry’s words correctly, and whether it still sounds right after thirty seconds rather than just in the first line. For the steps, see Choose a voice.

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What is not supported

  • Voice cloning is not available. You cannot upload a recording of yourself or a member of your team and have your agent speak in that voice.
  • One voice per agent. An agent cannot switch voice partway through a call. Run separate agents if you need different voices.
  • Voices are tied to their language. Changing your agent’s language changes which voices are available, so check your voice again after a language change.

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FAQ

Yes. Every voice has a preview sample you can play from the dashboard, reading the same script, so you can compare accents and pick before you build anything. See Choose a voice.
No. Voice cloning is not available in Brilo, so you choose from the voice library rather than supplying a recording. If no voice in the library fits your business, contact support@brilo.ai and tell us what you are looking for.
English agents can use American, British, Australian, Canadian, Indian, Irish, New Zealand, and South African accents. Spanish agents can use Castilian or Mexican Spanish. Other languages use the accent native to that language.
A phone line carries less of the sound than your computer speakers do, so any voice is a little narrower on a real call. Judge a voice by calling your own agent rather than by the preview alone. See Test your agent yourself.
No. Every voice costs the same, and your call minutes are counted the same way whichever voice you choose. See Plans and what they include.
Yes. Voice is set per agent, so your after hours agent can sound different from your daytime one. A single agent uses one voice throughout a call and cannot change it partway.
Check your browser is not muted and that it is allowed to play sound on the dashboard. If the preview still does not play, try another browser before contacting support, since it is almost always a browser setting rather than your account.