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The voice is the first thing every caller judges, and it takes about a minute to set. You choose it in your agent’s Configure tab, and you can change it whenever you like without affecting your instructions, your knowledge, or your phone number.

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Before you start

  • An agent, even an unfinished one. See Create your first agent.
  • Your language set first, because it filters which voices you can use. See Set the language.
  • One minute.
  • You will be working in your agent’s Configure tab.

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Steps

1

Open the Configure tab

Open your agent and go to Configure. Voice sits under Agent Information, below Language.
2

Open the voice picker

Click the Voice field. You get the voices available for your language and your workspace region, each with its accent and a short description.
3

Hear it before you choose

Play the sample next to a voice rather than choosing on the name. Names tell you nothing, and the difference between two voices that both read as “warm and professional” is obvious the moment you hear them.
4

Pick it and save

Select the voice and save. The next caller hears it, and a call already in progress finishes on the old one.
5

Call your agent and listen

A voice sounds different on a phone line than through your laptop speakers. Call it before you decide you are done. See Test your agent yourself.

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You will know it worked when

You call your own number and the voice that answers is the one you picked, at a pace you would be happy for a customer to hear.

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How to pick one that works

  • Match the accent to your callers, not to you. A local accent reads as a local business, and callers relax faster with one.
  • Prefer clear over characterful. A voice with personality is enjoyable for three seconds and tiring for three minutes. Your callers are trying to book an appointment.
  • Listen to a whole sentence, not a word. Pace and breathing only show up over a full sentence.
  • Check numbers and names. Play a sample and listen to how it handles a phone number or a street name, since that is where voices tend to fall apart.

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What else you can do here

  • Change the accent without changing the language. English covers American, British, Australian, Canadian, Indian, Irish, New Zealand, and South African. See Available voices.
  • Adjust how fast it speaks, where your account has Speaking Rate, or slow a rushed voice down. See Give your agent a personality.
  • Fix a mispronounced business name or product name without changing voice. See Teach it names and terms.
  • Run two agents with two different voices, one per phone number, if you cover two brands. See Assign a number to an agent.

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If it did not work

The voice list is short or empty. The list is filtered by your language and your workspace region. Change Language and the list changes with it. If it is still empty, your region has no voices for that language yet, so contact support@brilo.ai. The voice you had disappeared. You changed the language and the old voice does not speak the new one. Pick a replacement. It mispronounces your business name. That is vocabulary, not voice. No voice will fix it, and changing voice to chase it wastes an afternoon. See Teach it names and terms. It talks too fast. Try a different voice first, since pace varies a lot between them. If your account has Speaking Rate in Call Settings, set it to slow. It sounds robotic on the phone but fine in the browser. Phone lines compress audio, so every voice loses some warmth. Compare two candidates over a real call rather than in the browser.

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FAQ

Yes. Play the sample next to each voice in the picker. Always do this over a real phone call as well before you go live, because a phone line changes how a voice sounds.
Open your agent, go to Configure, click Voice, pick a new one, and save. Nothing else about your agent changes, and the next caller hears the new voice.
The list is filtered to voices that speak your selected language and are available in your workspace region. Change the language and you get a different set.
Not today. You choose from the voices Brilo offers. If you need a specific brand voice, email support@brilo.ai and describe what you are after.
No. Voice is only how your agent sounds. Your instructions, knowledge, actions, and phone number are untouched, so switching voice is a safe change to make at any time.
Where your account has Speaking Rate in Call Settings, set it to slow. Not every voice supports speed control, and Brilo tells you when the one you picked does not. Choosing a naturally slower voice is often the better fix.
It matters far less than clarity and accent. Pick the one that sounds most like a competent person at your business and move on, then listen to a few real calls and change it if callers hesitate.