Skip to main content
Two settings in the campaign’s Settings tab decide when your calls are allowed to go out: Skip Silent Hours and Calling window. Both work in each contact’s local time, not yours, which is what makes them useful when your list crosses time zones.

​
Before you start

  • A campaign. See Start a calling campaign.
  • Two minutes.
  • A sense of where your contacts are. Local time is worked out from their area code.
  • You will be working in the Call Scheduling section of the campaign’s Settings tab.

​
Steps

1

Open Call Scheduling

Open the campaign, go to Settings, and expand Call Scheduling.
2

Leave Skip Silent Hours off

With it off, Brilo only calls between 9 AM and 8 PM in the contact’s local time, worked out from their area code. That is the protection you want, and off is the setting that gives it to you.Turning it on lets calls go out at any hour. There are few good reasons to do that and several bad ones.
3

Set a calling window

Calling window narrows things further to a schedule you choose, still in each contact’s local time. Leave it on None to use the default 9 AM to 8 PM.Whatever you set here, calls are never placed before 9 AM or after 8 PM local time. The window can only tighten that, never widen it.
4

Add one contact and watch the clock

Add a test contact and confirm the call goes out when you expect. If you are outside the window, the contact sits as Pending until it opens, which is correct rather than broken.

​
You will know it worked when

Calls go out only inside your window, and a contact added outside it waits as Pending rather than being called immediately.

​
How local time is worked out

From the contact’s phone number area code. That has two consequences worth knowing:
  • A mobile that moved with its owner follows the number, not the person. Somebody with a New York mobile living in London is treated as New York time.
  • A number with no usable area code falls back to the default protection rather than being called at random hours.
If your list is all in one place, none of this matters. If it crosses time zones, it is the whole reason these settings exist.

​
Choosing a window

The best window is the one where somebody actually picks up, and you will find that from your own answered today numbers faster than from any table. See Add contacts to a campaign.

​
Hours are not the same as pace

These settings say when calls may go out. They do not say how many. A campaign with a wide window and no pacing will make every call it can as fast as it can, which empties a monthly minute allowance in an afternoon. Set both. See Control how fast a campaign dials.

​
What else you can do here

​
If it did not work

No calls at all, and contacts sit Pending. You are outside the window. Check what time it is where your contacts are, not where you are. Calls went out earlier or later than you wanted. The contact’s area code puts them in a different zone from the one you had in mind. That is the setting working as designed. You set a window but calls still stop at 8 PM. Correct. The 9 AM to 8 PM protection is a floor and a ceiling, and a window cannot extend past it. Calls are going out at all hours. Skip Silent Hours is on. Turn it off. Calls only go out in a short burst each day. That is pacing, not scheduling. Check your daily cap. See Control how fast a campaign dials.

​
FAQ

Between 9 AM and 8 PM in the contact’s local time, worked out from their area code, unless you turn on Skip Silent Hours. You can narrow that further with a Calling window, but you cannot widen it.
Leave Skip Silent Hours off, which already stops calls after 8 PM local time, and set a Calling window that ends earlier if you want to be stricter.
The contact’s, based on their phone number’s area code. That is what makes one campaign safe to run across several time zones.
Turning it on removes the 9 AM to 8 PM restriction so calls can go out at any time. Leaving it off keeps the restriction. Off is the safe setting and the one you almost always want.
They wait as Pending and are called when the window next opens. Nothing is lost and nothing is skipped.
Not within one campaign, but because the window follows each contact’s local time you rarely need to. For genuinely different schedules, run a second campaign.
The scheduling settings are about placing calls. Sending a message at an odd hour is less intrusive than ringing somebody, but a text at 2 AM still reads badly, so set step delays with that in mind.