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A Brilo workspace has one owner and any number of members. There are no configurable roles or permission levels: everyone you invite gets the same access to your agents, calls, and recordings, and the owner additionally controls billing and membership.

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Owner and members

The owner is whoever created the workspace, and there is only ever one. A workspace cannot have two owners.

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What this means in practice

Treat an invitation as full access. Anybody you invite can edit a live agent, delete uploaded material, and listen to every recorded call. That is fine for a small team who all work on this, and it is worth knowing before you invite somebody who only needed to read a report. Protect against accidents rather than against people. Since you cannot restrict what a member changes, save a version of an agent before a period of heavy editing so you can roll back. See Versions. Think about who creates the workspace. Only the owner can manage the subscription, so a workspace created on a departing employee’s account becomes awkward. If that has happened, contact support@brilo.ai.

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What you cannot restrict today

  • A read only or reports only member.
  • Hiding call recordings or transcripts from specific people.
  • Restricting who can edit a particular agent.
  • Restricting who can buy phone numbers or start campaigns.
If any of these matter to you, tell support. What customers ask for is how this list gets shorter.

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FAQ

There are no roles to choose from. A workspace has one owner and everyone else is a member with the same access. The owner alone controls billing and who is in the workspace.
Not today. Everyone you invite can edit agents and listen to calls. Invite on that basis, and tell support@brilo.ai if restricted access is something you need.
Only the workspace owner. Everyone else sees a message saying the subscription is managed by the owner, so if you cannot reach the billing screen, you are not the owner. See How billing works.
Not with permissions. Save a version before significant changes so anything can be rolled back, and keep your working agents in a workspace only the people who need them are invited to.
Not from the dashboard. Contact support@brilo.ai, which is worth doing promptly if the owner has left the company, since only they can manage the subscription.
The only pages that differ are billing and members, both of which are owner only. Everything else looks the same for everyone, so a difference anywhere else is a sign they are signed in to a different workspace.
Yes, and with no roles available that is the practical way to separate access: a workspace per team or per site, each with its own members. Note that each workspace has its own plan. See Workspace settings.