> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How many calls at once

> What happens when several people call your Brilo agent at the same time, and what a caller hears when you reach your limit.

Your agent holds several conversations at the same time, so two people ringing at once are both answered. How
many depends on your plan, and the figure lives on [Limits](/supported/limits) rather than here. One phone number
carries all of them, so extra numbers do not add capacity.

## What decides your limit

Your plan, and nothing else. It is set per workspace rather than per number or per agent, so a workspace with
three agents shares one pool of simultaneous calls.

That means two things worth knowing. Buying more numbers does not raise it, and splitting work across more agents
does not either. See [Limits](/supported/limits) for your figure.

## What a caller hears at the limit

A caller who arrives when you are at your limit does not reach your agent. Capacity frees up as each call ends,
so this clears itself within a minute or two in normal use.

It matters when your calls arrive in bursts rather than spread out: a radio advert, a promotion, or an outage
notification produces a minute where far more people ring than usual.

## Preparing for a busy period

* **Work out your peak, not your average.** Forty calls spread over an hour is nothing. Forty calls in two
  minutes is a different problem.
* **Do not run a campaign into your own busy window.** Outbound and inbound share the same pool of simultaneous
  calls, so a campaign competes with people ringing you. See
  [Choose when calls go out](/campaigns/choose-when-calls-go-out).
* **Talk to us before a known spike.** A launch, a mailshot, or a seasonal peak is worth a conversation rather
  than a discovery. Email [support@brilo.ai](mailto:support@brilo.ai) with the volume and the timing.

## FAQ

<AccordionGroup>
  <Accordion title="Can my agent take more than one call at a time?">
    Yes, several at once, so two people ringing together are both answered. The exact number comes from your plan.
    See [Limits](/supported/limits).
  </Accordion>

  <Accordion title="Do I need more phone numbers to handle more calls?">
    No. One number carries every simultaneous call your plan allows. Buy extra numbers for separate departments or
    campaigns, never for capacity.
  </Accordion>

  <Accordion title="Is the limit per agent or per workspace?">
    Per workspace. Your agents share one pool, so adding a second agent does not give you more simultaneous calls.
  </Accordion>

  <Accordion title="What does a caller hear when I am at my limit?">
    They do not reach your agent. Capacity frees up as calls end, so it usually clears within a minute, which is
    why bursts matter more than volume.
  </Accordion>

  <Accordion title="Do outbound campaign calls use the same capacity?">
    Yes. Inbound and outbound share the same pool, so a campaign running during your busy hours competes with
    people trying to ring you. Schedule campaigns outside your peak.
  </Accordion>

  <Accordion title="Can my limit be raised before a busy day?">
    It is worth asking rather than assuming. Email support with the volume you expect and when it will arrive, since
    a burst in one minute is a different request from a busy day.
  </Accordion>
</AccordionGroup>

## Related

* [Limits](/supported/limits) for the figure on your plan
* [Choose when calls go out](/campaigns/choose-when-calls-go-out) to keep campaigns out of your peak
* [How a call works](/calls/how-a-call-works) for what happens on each call
* [Plans and what they include](/supported/plans) for what raising it involves