> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# My agent sounds wrong

> Fixes for a Brilo agent that talks too much, interrupts callers, mispronounces names, pauses too long, or speaks the wrong language.

Almost everything about how your agent sounds is fixed in two places: the patience and tone settings in
its **Configure** tab, and the words in its **Prompt** tab. Pronunciation is the exception, and that is
fixed by teaching it the word.

## Start here

| What is happening                  | Go to                                                                     |
| ---------------------------------- | ------------------------------------------------------------------------- |
| It talks too much                  | [It talks too much](#it-talks-too-much)                                   |
| It interrupts callers              | [It interrupts callers](#it-interrupts-callers)                           |
| It pauses too long before replying | [It pauses too long before replying](#it-pauses-too-long-before-replying) |
| It says names and terms wrongly    | [It says names and terms wrongly](#it-says-names-and-terms-wrongly)       |
| It sounds flat or robotic          | [It sounds flat or robotic](#it-sounds-flat-or-robotic)                   |
| It speaks the wrong language       | [It speaks the wrong language](#it-speaks-the-wrong-language)             |

## It talks too much

**Why this happens.** Nothing told it to be brief, and a long set of instructions encourages long
answers.

**Fix it.** Two changes. Set a concise tone in **Configure**, and add an instruction to keep answers to
one or two sentences unless the caller asks for detail.

**Still stuck.** Look for a list in your instructions that your agent is reading out. If you told it what
you offer, it may recite all of it. Move that into knowledge, where it is used to answer rather than to
announce.

## It interrupts callers

**Why this happens.** Its patience setting is too low, so it treats a natural pause as the caller
finishing.

**Fix it.** Raise the patience level in **Configure** and test with someone who speaks slowly. Older
callers and anyone reading a number aloud need more patience than you do.

**Still stuck.** Background noise on the caller's end can also trigger this. Compare a call from a quiet
room with one from a car before changing anything else.

## It pauses too long before replying

**Why this happens.** Either its patience setting is high, so it waits to be sure the caller finished, or
it is running an action mid call and the caller is waiting for it.

**Fix it.** Lower the patience level a step. If the pause happens at the same point every time, it is an
action rather than a setting. See [What are actions](/actions/what-are-actions).

**Still stuck.** Judge this on a real phone call, not a browser test. Pauses feel longer on a phone line.

## It says names and terms wrongly

**Why this happens.** Two different problems share this symptom. Your agent may be **mishearing** the word when
a caller says it, or **saying** it wrongly itself. Read the transcript: a misspelled word there means it misheard.

**Fix it.** For mishearing, add the word to the recognition vocabulary. See
[Teach it names and terms](/knowledge/teach-it-names-and-terms). For a word your agent says wrongly, that is the
voice: try another voice, or spell the word phonetically where your instructions have it said aloud.

**Still stuck.** Some voices handle some words better than others. If a critical word is still wrong,
try another voice. See [Available voices](/supported/voices).

## It sounds flat or robotic

**Why this happens.** The voice is not a good fit for a phone line, or the tone is set to something
brisker than you want.

**Fix it.** Set a warmer tone in **Configure**, then try two or three other voices and compare them on a
real call. A phone line narrows every voice, so judge it there.

**Still stuck.** Voice cloning is not available, so if no voice in the library fits, tell
[support@brilo.ai](mailto:support@brilo.ai) what you are looking for.

## It speaks the wrong language

**Why this happens.** The language is set per agent, and the voice must match it. A voice belonging to a
different language will not speak yours properly.

**Fix it.** Check the language in **Configure**, then check the voice. After a language change your
available voices change, so re pick the voice. See [Set the language](/agents/set-the-language).

**Still stuck.** Your instructions and your uploaded material should also be in that language. An agent
told what to say in English tends to drift back to it.

## FAQ

<AccordionGroup>
  <Accordion title="Why does my agent mispronounce my business name?">
    Because it is not an ordinary word. Teach it the pronunciation rather than spelling it oddly in your
    instructions, which affects what it says as well as how it says it. See
    [Teach it names and terms](/knowledge/teach-it-names-and-terms).
  </Accordion>

  <Accordion title="Why does my agent interrupt callers?">
    Its patience setting is too low, so it treats a pause as the end of a sentence. Raise it in
    **Configure** and test with someone who speaks slowly or is reading a number aloud.
  </Accordion>

  <Accordion title="Why does my agent pause before answering?">
    Either patience is set high, so it waits to be certain the caller finished, or it is running an action
    and the caller is waiting for that. A pause at the same point in every call is an action, not a
    setting.
  </Accordion>

  <Accordion title="How do I make my agent less chatty?">
    Set a concise tone in **Configure** and tell it plainly to answer in one or two sentences unless asked
    for more. Then call it, because chattiness is the thing callers notice fastest and the thing owners
    notice last.
  </Accordion>

  <Accordion title="Why does my agent sound different from the voice preview?">
    A phone line carries less of the sound than your computer speakers, so every voice is narrower and
    pauses are more obvious. Always judge a voice on a real call before deciding.
  </Accordion>

  <Accordion title="Why does my agent speak English when I set another language?">
    Usually the voice still belongs to English, since changing the language changes which voices are
    available. Re pick the voice after a language change, and write your instructions in the target
    language too.
  </Accordion>

  <Accordion title="Can I fix a misheard word without changing my instructions?">
    Yes. Adding a word to the recognition vocabulary affects only how reliably your agent hears it, so nothing
    about what your agent says changes. That makes it the safest fix available, and you add it straight from the
    transcript where it was misheard.
  </Accordion>
</AccordionGroup>

## Related

* [Teach it names and terms](/knowledge/teach-it-names-and-terms) for pronunciation
* [Give your agent a personality](/agents/give-your-agent-a-personality) for tone and patience
* [Available voices](/supported/voices) if the voice is the problem
* [Set the language](/agents/set-the-language) for language and voice pairing
* [Test your agent yourself](/go-live/test-your-agent-yourself) to check every change on a real call