> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your tools

> Connect your calendar, CRM, and other tools to Brilo from the app store, and see what your agent can do once one is connected.

Connect a tool once and your agent can use it on every call. Connections live in the app store, which needs the
Pro plan or above, and each one takes about two minutes: you sign in to the tool and choose what your agent may
do with it. Anything not in the app store can still be reached with a custom action.

## Before you start

* The Pro plan or above for the app store. Webhooks work on every plan, including Free.
* An account in the tool with permission to do what you want your agent to do.
* Prefer a shared business account over a personal one, because a connection made with somebody's personal
  login stops working when they leave.

## Steps

<Steps>
  <Step title="Open the app store">
    In your dashboard, open the app store to see what you can connect.
  </Step>

  <Step title="Choose your tool and sign in">
    Pick the tool and sign in to it. You are authorising Brilo through the tool's own login rather than handing
    over a password.
  </Step>

  <Step title="Add an action that uses it">
    A connection on its own does nothing. Open your agent's **Actions** tab and add the action you want, for
    example booking an appointment or creating a contact.
  </Step>

  <Step title="Tell your agent when to use it">
    In the **Prompt** tab, say when the action applies. An action switched on but never mentioned in your
    instructions may never run.
  </Step>

  <Step title="Test it end to end">
    Make a call that should trigger the action, then check the tool itself rather than trusting the call went
    well.
  </Step>
</Steps>

## You will know it worked when

* The tool shows as connected in the app store.
* A test call produces the change you expected inside that tool.
* The call record shows the action ran.

## What connecting a tool lets your agent do

Two different things, and it is worth knowing which you need.

* **Look something up during the call**, so your agent can tell a caller their order status or find a free
  appointment. This has to happen while the caller waits, so it needs to be quick.
* **Write something after the call**, so a lead or a summary lands where your team works. The caller never
  waits for this.

## When your tool is not in the app store

You have two routes, and neither waits on Brilo to build anything:

* [A custom action](/actions/build-a-custom-action) lets your agent reach your own system during a call,
  including reading data back to the caller.
* [A webhook](/actions/send-data-to-your-systems) sends the details of every call to your system after it ends.

Both need someone technical for about an hour. If your tool is popular and missing, tell
[support@brilo.ai](mailto:support@brilo.ai): what customers ask for is how the list grows.

## If it did not work

**The connection failed while signing in.** Check you are using an account with permission to do what the
action needs, and that you completed the tool's own consent screen.

**The connection works but the action does not.** The action is separate from the connection. Check the action
exists in this agent's **Actions** tab and that your instructions say when to use it.

**The connection keeps dropping.** Access has expired or been revoked. Reconnect with a shared account rather
than a personal one.

Anything else: [An action did not run](/actions/an-action-didnt-run).

## FAQ

<AccordionGroup>
  <Accordion title="Which tools can I connect to Brilo?">
    Google Calendar for bookings, plus HubSpot, Jobber, Shopify, and Apollo.io for CRM, field service,
    ecommerce, and enrichment. Check the app store in your dashboard for the current list, which changes more
    often than this page. See [Supported integrations](/supported/integrations).
  </Accordion>

  <Accordion title="Do I need a developer to connect a tool?">
    No, not for anything in the app store. You sign in to the tool and pick what your agent may do. Only custom
    actions and webhooks need someone technical.
  </Accordion>

  <Accordion title="Which plan do I need for the app store?">
    Pro or above. Webhooks are available on every plan including Free, so sending call details to your own
    system does not require an upgrade. See [Plans and what they include](/supported/plans).
  </Accordion>

  <Accordion title="Do integrations cost extra?">
    No. Connecting tools is included in your plan. What the actions do can use your allowances, for example an
    email your agent sends after updating a record.
  </Accordion>

  <Accordion title="Can I connect two tools of the same kind?">
    Yes, and each action picks the connection it uses. Keep it to what your agent actually needs: every extra
    action is another decision it makes mid call.
  </Accordion>

  <Accordion title="Where do I see whether a connection is working?">
    In the app store next to the tool. A connection that used to work and now does not is the usual sign that
    access was revoked, often because a password changed or somebody left.
  </Accordion>

  <Accordion title="What happens to my data in the connected tool if I disconnect?">
    Disconnecting stops Brilo reaching the tool. Anything already written there stays, since it belongs to that
    tool rather than to Brilo. Actions that relied on the connection will fail until you reconnect.
  </Accordion>
</AccordionGroup>

## Related

* [Supported integrations](/supported/integrations) for the full list
* [Connect Google Calendar](/actions/connect-google-calendar), the most common first connection
* [Update your CRM](/actions/update-your-crm) for writing call outcomes back
* [Build a custom action](/actions/build-a-custom-action) when your tool is not listed
* [An action did not run](/actions/an-action-didnt-run) when a connection misbehaves