> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brilo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Google Calendar

> Connect one or more Google Calendars to Brilo so your agent can check availability and book appointments during a call.

Connect Google Calendar and your agent can see what is free and book into it during a call. You can connect
more than one calendar, which is how businesses let an agent book different staff. Connecting takes about
two minutes and needs no developer.

## Before you start

* A Google account that can see the calendar you want bookings in.
* Use a shared or business account rather than a personal one where you can. A calendar connected with
  somebody's personal login stops working when they leave.
* Your real availability already in that calendar, since your agent books whatever the calendar says is
  free.

## Steps

<Steps>
  <Step title="Open the app store">
    In your dashboard, open the app store and choose Google Calendar.
  </Step>

  <Step title="Sign in to Google and allow access">
    Sign in with the account that owns the calendar and allow Brilo the access it asks for. You are signing
    in to Google, not giving Brilo your password.
  </Step>

  <Step title="Choose the calendar">
    Pick which calendar this connection uses. If several staff take appointments, connect each calendar you
    want your agent to be able to book into.
  </Step>

  <Step title="Add the booking action to your agent">
    A connection on its own does nothing. Add the appointment action in your agent's **Actions** tab and
    point it at this calendar. See [Book appointments](/actions/book-appointments).
  </Step>

  <Step title="Book a test appointment">
    Call your agent, book a slot, and check it appears in the right calendar at the right time.
  </Step>
</Steps>

## You will know it worked when

* Google Calendar shows as connected in the app store.
* A test booking appears in the calendar you expected.
* A time already busy in that calendar is not offered to a caller.

## Using more than one calendar

Connect each calendar separately, then decide how your agent chooses between them. Keep the caller's side of
that decision simple: asking "which of our six therapists would you like?" on a phone call is slower than it
sounds, and most callers just want the first available slot.

A common arrangement is one calendar per person plus a rule in your instructions about who gets what kind of
appointment.

## What else you can do here

* [Book appointments](/actions/book-appointments) using this connection.
* [Send a confirmation](/actions/send-a-text-or-email) once a booking is made.
* [Connect your other tools](/actions/connect-your-tools) from the same app store.
* [Set up appointment scheduling end to end](/recipes/appointment-scheduling).

## If it did not work

**The calendar does not appear after connecting.** You may have signed in with an account that cannot see
it. Check which Google account you used, and that the calendar is shared with that account.

**Bookings go to the wrong calendar.** The action points at a different connection than you think. Check the
action in your agent's **Actions** tab rather than the connection itself.

**The connection stopped working.** Access can expire or be revoked, often when a password changes or
somebody leaves. Reconnect it in the app store.

Anything else: [An action did not run](/actions/an-action-didnt-run).

## FAQ

<AccordionGroup>
  <Accordion title="Can one agent use more than one Google Calendar?">
    Yes. Connect each calendar you want it to use, and your agent can book into any of them. That is how
    businesses let one agent book several members of staff without building an agent each.
  </Accordion>

  <Accordion title="Do I need to be the calendar owner to connect it?">
    You need an account that can see and edit the calendar. A calendar shared with you works. Prefer a
    shared business account over a personal one, because a personal connection breaks when that person
    leaves.
  </Accordion>

  <Accordion title="Can I connect a shared or team calendar?">
    Yes, and it is usually the better choice. Team calendars survive staff changes and are visible to more
    than one person, which matters when somebody needs to check what your agent booked.
  </Accordion>

  <Accordion title="Does Brilo see all my calendar events?">
    Brilo uses the calendar to work out what is free and to add bookings. Do not treat a connected calendar
    as private: if it holds sensitive event titles, connect a dedicated bookings calendar instead.
  </Accordion>

  <Accordion title="What happens if I disconnect the calendar?">
    Your agent stops being able to check availability or book, so any booking action using it fails. Nothing
    already in your calendar is affected. Tell your agent what to do instead if you plan to disconnect.
  </Accordion>

  <Accordion title="Why does my calendar not appear after connecting?">
    Almost always the wrong Google account. Check which one you signed in with, and that the calendar is
    shared with it. Reconnecting with the right account fixes it.
  </Accordion>

  <Accordion title="Does connecting a calendar cost extra?">
    No. Connecting tools is included, though the app store needs Pro or above. See
    [Plans and what they include](/supported/plans).
  </Accordion>
</AccordionGroup>

## Related

* [Book appointments](/actions/book-appointments) as the next step
* [Connect your tools](/actions/connect-your-tools) for everything else in the app store
* [Appointment scheduling recipe](/recipes/appointment-scheduling) for the full setup
* [An action did not run](/actions/an-action-didnt-run) if bookings stop appearing