> ## Documentation Index > Fetch the complete documentation index at: https://docs.brilo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Workspace settings > Every section of Brilo settings and what each one controls: general, members, plans, billing, trust center, compliance, developer keys, and channels. Settings holds everything that applies to your whole workspace rather than to one agent. It is grouped into Workspace, User Profile, Integrations, Developer, Channels, Trust Center, and Compliance. This page lists every section and what it controls, so you know which one to open. ## Where to find each setting Settings is grouped down the left of the settings screen. This table lists every section and what you change in it. | Section | What you change there | | --------------------- | --------------------------------------------------------------------------------------------- | | **General** | Your workspace name, your workspace ID for API requests, and which workspace opens by default | | **Members** | Who has access to the workspace, and what each person can do | | **Plans** | Which plan you are on, and whether extra usage beyond your allowance is allowed | | **Billing** | Your payment method, your invoices, and cancelling your subscription | | **Custom Fields** | Extra fields on your contact records | | **Vocabulary** | How your agent pronounces names, brands, and unusual terms | | **Availability** | The business hours your workspace works to | | **Profile** | Your own name, email, and password, which is yours rather than the workspace's | | **Security & Access** | Your own sign in security, including multi factor authentication | | **Connections** | The tools your workspace has connected | | **API Keys** | Keys for calling the Brilo API | | **Logs** | A record of API requests and webhook deliveries | | **Email** | Sending agent email from your own domain | | **Verify Identity** | Verifying you are a real person, which unlocks outbound calling | | **Register Brand** | Registering your business so US numbers can send texts | | **HIPAA** | Turning on the handling required for protected health information | Settings that are not switched on for your workspace do not appear in this list on screen. If a section here is missing on your screen, that is usually why, and support can tell you which ones apply to your plan. ## Which settings affect your bill Three sections change what you pay, and they are worth knowing apart, because they are easy to confuse. **Plans** is where you change plan and where the **Overage Usage** toggle lives. That toggle is the one setting that decides whether your bill can exceed your plan. With it off, which is the default, your agent stops taking calls when your minutes run out. With it on, calls carry on and the extra is charged. It cannot be switched on for the Free plan. See [How billing works](/account/how-billing-works). **Billing** is where your invoices, payment method, and cancellation live. It is where you go to fix a failed card or download an invoice for your finance team. **Register Brand** carries a one time \$49 carrier fee, separate from your plan. See [Register your business](/phone-numbers/register-your-business). ## What settings do not control Settings is workspace wide, so anything that belongs to a single agent is not here. | Not in settings | Where it is instead | | ------------------------------------- | ----------------------------------------------------------------------------------------------- | | An agent's voice, prompt, or greeting | On the agent itself. See [Choose a voice](/agents/choose-a-voice) | | What an agent is allowed to do | On the agent's actions. See [What are actions](/actions/what-are-actions) | | What an agent knows | On the agent's knowledge. See [What your agent can learn](/knowledge/what-your-agent-can-learn) | | Buying or assigning a phone number | **Phone numbers**. See [Buy a phone number](/phone-numbers/buy-a-phone-number) | | Call tags and post call reports | On the agent. See [Tag your calls automatically](/reports/tag-your-calls-automatically) | | Campaign pacing and calling hours | On the campaign. See [Control how fast it dials](/campaigns/control-how-fast-it-dials) | ## Who can change settings Access to settings depends on your role, and the split matters most for billing. Only the workspace owner, meaning whoever created the workspace, can reach the subscription, verify identity, or register the business. Everyone else can work on agents and listen to calls without seeing the billing at all. Your own **Profile** and **Security & Access** are yours regardless of role, since they are your account rather than the workspace. See [Who can do what](/account/who-can-do-what). ## What else you can do here * [Invite your team](/account/invite-your-team) from **Members**. * [Change or cancel your plan](/account/cancel-or-change-your-plan) from **Plans** or **Billing**. * [Verify your identity](/account/verify-your-identity) from **Trust Center**. * [Register your business for texting](/phone-numbers/register-your-business) from **Trust Center**. * [Teach your agent names and terms](/knowledge/teach-it-names-and-terms) from **Vocabulary**. * [Add your own contact fields](/contacts/add-your-own-contact-fields) from **Custom Fields**. ## FAQ In **Settings**, then **Plans**, using the **Overage Usage** toggle. It is off by default, which caps your bill at your plan and your numbers but stops calls when your minutes run out. It cannot be enabled on the Free plan. See [How billing works](/account/how-billing-works). In **Settings**, then **Billing**, where you can download each invoice and update your payment method. Only the workspace owner can open it. See [How billing works](/account/how-billing-works). Two usual reasons: you are not the workspace owner, which hides billing, identity, and business registration, or the section is not switched on for your workspace. Ask the owner, or contact support to check what applies to your plan. In **Settings**, then **General**, next to your workspace name. Use it in API requests. Your API keys are in **Settings**, then **API Keys**, which is a different section. **Plans** is what you are buying: your plan, and whether extra usage is allowed. **Billing** is how you pay: your card, your invoices, and cancelling. Change plan in Plans, fix a failed card in Billing. Not in settings. Voice, greeting, and prompt belong to each agent, so you change them on the agent itself rather than workspace wide. See [Choose a voice](/agents/choose-a-voice). Yes, and **General** is where you choose which one opens by default. Each workspace has its own agents, numbers, plan, and billing, so usage in one does not draw on the other's allowance. Not in settings directly. Texting is switched on per number under **Phone numbers**, but in the US it is only available once your business is registered in **Trust Center**. See [Text messages](/channels/text-messages). ## Related * [How billing works](/account/how-billing-works) for what you are charged and when * [Who can do what](/account/who-can-do-what) for which roles reach which settings * [Verify your identity](/account/verify-your-identity) for the Trust Center step * [Invite your team](/account/invite-your-team) for adding people in Members * [Cancel or change your plan](/account/cancel-or-change-your-plan) for moving plan